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Data Protection Policy
Last updated September 2014

At Janice Andersen Ltd we pride ourselves on our commitment to protecting your privacy. We want you to know how we will collect, use and disclose the personal data you provide to us.
If at any time you wish for us to delete your personal data from our files, please contact us in writing at either the postal or e-mail address below and we will respond promptly.

Collecting Your Data

'Personal data' is any data that can be used to identify you as an individual. Janice Andersen Ltd collects 'personal data' about you only with your full knowledge in conjunction with:
A product purchase
A service or treatment purchase
A request for information or marketing material
A request for any trial products or services that Janice Andersen Ltd may offer

Janice Andersen Ltd complies fully with the Data Protection Act 1998. The Data Protection Act 1998 regulates the processing of information relating to individuals. This includes the obtaining, holding, using or disclosing of such information, and covers computerised records as well as manual filing systems and card indexes. Janice Andersen Ltd will hold the minimum personal information necessary to enable it to perform its functions. All such information is confidential and will be treated with care, in order to comply with the law.

If you would like us to supply you with a copy of any personal data which we hold about you, please let us know. You are entitled to receive this information under the Data Protection Act 1998 ('the Act').

If you require further information on your rights under the Data Protection Act please contact the Information Commissioner. Further details can be found by visiting ico.org.uk.

Using Your Data

It is Janice Andersens policy that you should know exactly what personal data we collect from you and how we will use it. We collect personal data from you for the purpose of processing your order or enquiry, to supply products and services to you that you have requested, carry out any agreement with you or take any steps that you have requested. In particular, we may:
Update you as to the status of your order or service enquiry.
Alert you to important product or service revisions or updates
Ensure that you are properly registered to receive professional advice
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order, taking credit/debit card payments or administration. These companies are authorised to use your personal information only as necessary to provide these services to us.
We post customer testimonials. We receive written permission to post all testimonial prior to posting.

In addition to the above uses, where you have given us appropriate permission, we may also use your personal data for the following purposes and direct marketing ('Additional Purposes'):

To advise you about new Janice Andersen products and services
To advise you about new products from other carefully-screened companies that Janice Andersen feels may be of interest to you (we carefully screen and then select such companies only when we are satisfied that their products and/or services are likely to be of interest to you)


You should also be aware that we may occasionally provide links from our Web site to other sites that we think will interest you. If you on any other link, the 'click' will take you off the Janice Andersen site. Once you leave Janice Andersen site, any information that you may have provided remains with us and is not forwarded to the next site to which you have linked. Personal data that you may choose to provide to a third party Web site linked to an Janice Andersen Ltd Web site will be subject to the privacy policy of the operators of the third party Web site. Janice Andersen Ltd is not responsible for the use or protection of personal data you disclose to a third party Web site operator, even if reached from a Janice Andersen Ltd site.

Security and Data Retention

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, or provide verbally we encrypt the transmission of that information using secure socket layer technology (SSL).We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

We do not store any individual Debit or Credit card details.

If you have any questions about security or compliance re payment processing you can contact us at jan@janiceandersen.co.uk

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at jan@janiceandersen.co.uk. We will retain and use your information as necessary to comply with our legal obligations, conduct our business operations, resolve disputes, and enforce our agreements.

Cookies

Janice Andersen Ltd uses cookies to track overall site usage and determine areas users prefer. Cookies also allow us to customise your visit to our Web sites by recognising you when you return. We never use cookies to "see" other data on your computer or determine your e-mail address.
Most browsers accept and maintain cookies by default. Check the Help menu of your browser to learn how to change your cookie preference. You can choose to decline cookies while at our Web site, but this may limit your ability to access certain areas of the Web site.
Alternatively you may wish to visit an independent source of information, www.aboutcookies.org, which contains comprehensive information on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual or network operator for advice Cookies are deleted when you close your browser, as well; this authentication becomes invalid after a certain period of time.

List of Janice Andersen Ltd cookies:

Google Analytics for anonymous, aggregated web analytics:


With or without cookies, our Web sites track usage data, such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. We use this data to better understand Web site usage so that we know what areas of our Web site users prefer and what organizations might have an interest in our offerings. This data is stored in log files and is used for internal business analytics purposes. This log data is not linked to personal data gathered elsewhere on the site.


Disclosing Your Data

It is Janice Andersen Ltd policy that you are kept in control of the ways in which we use your personal data for the Additional Purposes. All Janice Andersen Ltd communications, in whatever medium, that involve the recording of personal data for these Additional Purposes include a short section that allows you to indicate your preferences with respect to the use of that personal data. You can choose whether or not you wish to receive additional information or promotional offers from Janice Andersen Ltd.

Data Collected by Telephone

In the event that you submit your personal details by telephone, please note that Janice Andersen Ltd may monitor or record your call for one or more of the following purposes:
To provide evidence of your order or transaction with us.
To ensure that we comply with relevant regulatory procedures.

Additional Information

Any information that you choose to provide us with will be used to personalise and improve our customer service operations. All information is collected and stored in a secure manner and is used strictly in relation to this policy and your stated preference. Janice Andersen Ltd shall not be responsible or liable for loss of privacy, disclosure of information, harm, damage or loss that may result from your transmission of any information to us. In addition, under the law, we must cooperate fully with any law enforcement agency should a situation arise where our information about customers could be of assistance.
From time to time, Janice Andersen Ltd may introduce new products and services to our customers that may require modifications to this policy. We reserve the right to modify this policy at any time by notifying our customers, via the Janice Andersen Web site, of a new or revised policy. These modifications will only apply to personal data that you then provide to us after the date of the modification.

Contact Preferences

As a Janice Andersen Ltd customer, we may also use your contact information to inform you of other products or services we think might interest you. However, if you do not wish to be contacted for promotional purposes, you can "opt out" when Janice Andersen Ltd collects your information. Alternatively, you can update or correct your personal or business information relating to your account by contacting us by post or e-mail.
Please note that your contact preferences only apply to Janice Andersen Ltd contacting you for marketing purposes. We may still need to communicate with you regarding the usability of your product or critical messages relating to your service. These communications may include service messages, subscription renewal notices, critical notices or legally mandated notices.

Openness

In the future, we may make changes to our privacy policies or practices. If we make material changes regarding personal information, we will update our statement and post a notice on the 30 days before the changes take effect.

Contact Us for More Information

You may provide us with your feedback, ask us questions about this policy, view the information collected from you to date, or obtain a printed copy of our policy statement and/or the name of the individual in charge of our privacy policy by writing to us at:

By Post
Janice Andersen Ltd
18 Byrom St
Hale
Cheshire
WA14 2EN
UK

By E-Mail
jan@janiceandersen.co.uk

Please be sure to include your mailing address if you would like us to send you any written materials. Janice Andersen Ltd reserves the right to take reasonable steps to verify any requests for personal information it receives.
If at any time you wish your personal data to be deleted from our files, please contact us in writing and we will respond to your request within 30 days.



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Janice Andersen is a natural health and well being specialist practicing in London, Oxford and Manchester offering; Naturopathy, Nutrition, Stress Management, Massage, Manual Lymphatic Drainage, Aromatherapy, and Reflexology.


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